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Frequently Asked Questions
How long will it take to receive the goods?
We ship to most destinations globally. Service may be limited for non-mainland locations and rural areas. Place your order confidently, and rest assured that we will reach out directly if we encounter any shipping constraints
Standard Shipping Time
- USA and Canada: 7 – 15 days
- Europe: 7 – 15 days
- Oceania: 7 – 15 days
- Asia: 8 – 17 days
- Includes: Japan, South Korea, Hong Kong, Singapore, Malaysia, Taiwan, Thailand, Vietnam, Philippines, Indonesia
- Middle-East: 10 – 20 days
- Other countries (including Outer Islands): 10 – 20 days
*Recent Delivery Performance: Our shipping delivery time rate has achieved an 82% rate of delivering orders within 2 weeks (15 days) based on the latest data.
If you find an issue with the product, how can you return or exchange it?
We have a 30-day return policy guarantee to protect your order, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet one of the following criteria:
- Wrong size
- Wrong product
- Wrong color
- Damaged upon arrival
Returns for change of mind or rejected gifts will not be accepted.
To start a return, please contact us at kevin@zippyshopo.com.
and provide the following information:
- Reason for return
- Picture proof of the item showing the issue or reason for return
Our customer service personnel will inspect your situation and determine if your item meets the criteria for a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at kevin@zippyshopo.com.